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(1) When concluding a business transaction at a distance, consumers generally have a statutory right of renovation, which the provider subsequently informs in accordance with the statutory model. In paragraph (2) there is a template revocation form that may be used an in paragraph (3) are exceptions to the right of withdrawal.


Right to withdrawal

You have the right to withdrawal from this contract with fourteen (14) days without providing a reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Knotique GmbH, Kühnehöfe 7 a, 22761 Hamburg, hello@knotique.de, +49 40/18989561) by means of a clear statement (eg a letter sent by post, Fax or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form template, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer) we must be immediately repay and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed to by you; In no case will you be charged for this repayment fees. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have to return or hand over the goods to us within 14 days from the day on which you inform us of the cancellation of this contract.The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss in value is due to a handling of the goods that is not necessary for the examination of their nature, characteristics and functionality.

(2) The legal regulations of the template revocation form are provided by the provider as follows:

Withdrawal form template

(If you want to cancel the contract, please fill out this form and send it back.)


To Knotique GmbH, Kühnehöfe 7 a, 22761 Hamburg, hello@knotique.de


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*)


Name of the customer


Address of the customer(s) (only when notified on paper)



(*) delete as appropriate

(3) The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.